Refund Policy

At Cindy’s Art Studio, each item is handmade with care — whether it’s embroidered, engraved, or crafted from genuine leather.
Because most of our products are custom or made-to-order, we’re unable to accept returns or offer refunds for change of mind, incorrect details, or custom spelling errors once production has started.

We want every customer to be happy with their purchase, so if something isn’t right, please contact us — we’ll always do our best to help.

2. Faulty or Damaged Items

If your item arrives faulty or damaged, please email us within 7 days of receiving your order with photos of the issue.
We’ll assess the situation and, if applicable, offer a replacement or refund.
Please note: small variations in colour, texture, or placement are part of the handmade process and are not considered faults.

3. Custom & Personalized Orders

Custom-made items (including those with names, logos, or designs provided by you) cannot be returned or refunded once approved and produced.
Please ensure all details, spellings, and design choices are correct before confirming your order.

4. Cancellations

Orders may only be cancelled within 24 hours of purchase if production hasn’t started yet.
After that, materials may already be in use and work begun, so cancellations are not guaranteed.

5. Return Process (if eligible)

If your return is approved:

• You’ll receive return instructions by email.

• Items must be unused and returned in their original packaging.

• Once received and inspected, we’ll process your refund or replacement within 5–7 business days.

6. Non-Returnable Items

We do not accept returns on:

• Custom or personalized products

• Sale or clearance items

• Gift cards or digital downloads

7. Contact Us

If you have any concerns about your order, please contact:
📧 cindysartstudioperth@gmail.com
📍 Yanchep, Western Australia

We’re a small handmade business, and your support means everything — thank you for understanding and shopping small 💛